Provider of the procurement of the transport:
NENBRA s.r.o.
Svetlá 4167/7, 811 02 Bratislava
Slovakia
ID No.: 45489700
TAX ID.: 2023034805
VAT ID.: SK2023034805
A company registered in the Commercial Register of District Court Bratislava I, Section Sro, Insert No: 76506/B (further referred to as the „provider“)
Types of procured transport
According to the passenger’s order the Provider procures: road passenger transport executed by passenger vehicles, with a maximum capacity of 9 persons including the driver; irregular (unscheduled) domestic and international bus transport.
Order
The passenger places his own procurement order for transportation on the websites of the Provider:
https://taxi-vienna-bratislava.com/;
by selecting in the price calculator the following options:
vehicle type, route, return transfer, beginning day, time and place of the transport, arrival details, destination at the end of transport, payment method and the passenger’s personal data: name and surname, e-mail address and telephone contact.
After confirmation of the data transmitted by the passenger, an automatically generated e-mail containing the registration number as well as further steps needed to be taken by the passenger will be delivered to the passenger as a confirmation of his registration.
Then the passenger must confirm his/her interest by phone or e-mail and must specify any further requirements. If transport is still requested, the passenger chooses the particular offered transport with respect to the price of transport and the Provider sends an advance invoice to the email address of the passenger.
The moment authorizing the payment of the advance invoice in the full amount and on time is when the funds have been credited to the bank account of the Provider and based on this the agreement is considered concluded and valid.
Complaint procedure
If the transport was not properly completed, if the vehicle was delayed or if the transport procured by the Provider was in any other way executed in a defective way, the passenger has the right for a refund. If the procured transportation was not executed, the passenger has the right to receive a refund of the money paid on the the advance invoice. The passenger can contact the Provider to initiate a claim at +421 903 000 000 or via email address: info@taxi-vienna-bratislava.com
Cancellation fees
The passenger is entitled to unilaterally cancel the procured transportation, without giving any reason, but the passenger is obliged to pay the following cancellation fee to the Provider:
– 20% of sum of advance payment in case the passenger revokes the transportation 3 working days before the day of beginning of the transportation the latest
– 50% of sum of advance payment in case the passenger revokes the transportation 2 working days before the day of beginning of the transportation the latest
– 80% of sum of advance payment in case the passenger revokes the transportation 1 working day before the day of beginning of the transportation the latest
